Open Today! Sales: 9am-9pmService: 7:30am-5:30pm

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Google Oct 18, 2018
 

In December I bought a pre owned SUV that was just brought in. Price was a little higher than I wanted but after sitting with me for about 4 hrs I guess they wanted to close this deal and 4 men sat with me making deals. I was offered a certification, new tires, free detailing, took my trade in, etc. The next month I brought it in for service for a brake pedal issue. They found nothing but I was advised I needed new tires. I said go ahead because I was promised them in the deal and I wont be paying. I was then informed that I did not need tires , it was a mistake. Really? Shady? I very nicely reminded them I was promised them but the woman in service said she was checking with her little device and she saw that they were all good tires, not new, just good. I didnt complain when they made me wait 3 days to pick up the car , even though it wasnt ever cleaned , filthy engine, dried leaves all under hood blocking air circulation, dirty outside. The tires were important and they were saying the service man was wrong, implying he was trying to trick me into purchasing tires. I was told he would be reprimanded for this. (right). Well i have been back there for the brake pedal, still finding no issue but this last time I was again told I need tires and they would not pass inspection. They have a new sales manager so they say they have to ask the owners, They never called me back. I call, no one is in to answer my questions. How can tires that were almost perfect according to the service manager now be bald enough to fail inspection in 4 1/.2 months? I stay home to care for my 90 yr old dad and hardly drive it except to local stores and doctors. Atlantic Automall offers new tires on all pre owned cars and its why I was promised them I bet. They would rather accuse that service guy of scamming instead of replacing bad tires and lying about their condition figuring I didnt know how to check. I am still working on it but I shouldnt need to beg and go on a wild goose chase, person to person ,all giving me the run around. I notice the place isnt bustling with customers but I am sure 4 tires wont brake them. Unfortunately , I trusted them when I picked up the car that the tires were new and they did what they were supposed inside and out . I hate to say that they see an older woman and take advantage but seems that way. Everyone acts like its not their decision when its the service manager and sales manager make the decision. I really dont care that old manager isnt there anymore, obviously someone is there that is qualified to make this easy decision, must have hired a new sales manager. For now I drive with bad tires until someone does the right thing.* updateI was finally offered 2 tires to replace the totally bald tires, the other 2 bad tires are still on the vehicle. They said I cant have 4 replacements.*****NEW POSITIVE REVIEWSo, I took my SUV to Generation Kia , yes, the place I complained about previously, for a broken door. Much to my surprise, many employees were new. I took another shot at trying to get the remaining 2 new tires I was originally promised at purchase, and also try to diagnose the brake pedal kick back nobody was able to fix before. I was given a loaner car so I didnt need to sit and wait all day, which I appreciated. In service I spoke to Anthony, one of the most pleasant people ever ! He was very personable and went out of his way to see the customer had a positive experience, which was totally opposite from my previous service visits. Be sure to see him in service. I could feel the change when I went in as opposed to when the other person was the "service adviser", a joke. I always felt anxious when I went there before. I am happy to say I DID get the 2 new tires, my door was fixed, and after 10 months of saying something is wrong with my brake pedal, that is also fixed! They really did improve a great deal. The customer service is 100%. Thank you , Anthony for all your help!

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Google Oct 13, 2018
 
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Google Oct 10, 2018
 
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Google Oct 10, 2018
 

Had a great experience here overall. It's important to note I had a misunderstanding, some due to my fault and not thoroughly reading things, which I suggest everyone do, take your time, be thorough and enjoy the experience. I found the Kia I was looking for, for the price I was seeking. I stumbled upon it through a car website looking for used Sorrento's. My salesman Lou did good along with Ty in finance. As I said we had a hiccup but they stepped up to the plate immediately, they were accountable in my frustration which became irrational, but they fixed things with patience which is huge since many places now days would not care, generation did. I'm very grateful and it was a blessing to find this place and worth the drive from the Jersey shore area I live 3 hrs away.

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Google Oct 8, 2018
 

Had such a great experience, fair price and they really work to help you get approved. The finance guy was so great. So many good advice and very comfortable price!

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4825 Sunrise Hwy | Bohemia, NY 11716
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  • Mon - Fri9:00 AM - 9:00 PM
  • Sat9:00 AM - 7:00 PM
  • Sun10:00 AM - 5:00 PM
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Welcome to
Generation Kia!

Thank you for making your way to Generation Kia, your certified Kia dealer serving drivers throughout Bohemia and the surrounding areas. At our dealership, you’ll find a solid selection of new Kia for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.

Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Kia technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Generation Kia in Bohemia today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (631) 569-5700.

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4825 Sunrise Hwy • Bohemia, NY 11716

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Today's Hours:

Open Today! Sales: 9am-9pm

Open Today! Service: 7:30am-5:30pm

Open Today! Parts: 8am-5pm

Generation Kia

4825 Sunrise Hwy Bohemia, NY

Phone: (631) 569-5700

http://maps.google.com/?q=4825%20Sunrise%20highway%20%2C%20Bohemia%2C%20New%20York%2C%20NY%2011784

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Phone: (631) 569-5700

4825 Sunrise Hwy Bohemia, NY

Sales

Phone: (631) 569-5700

4825 Sunrise Hwy Bohemia, NY

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Phone: (631) 569-5700

4825 Sunrise Hwy Bohemia, NY
40.7595947 -73.1037188
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Generation Kia
Generation Kia
4825 Sunrise Hwy
Bohemia, NY, 11716 US
(631) 569-5700
https://di-uploads-development.dealerinspire.com/generationkia/uploads/2018/05/GenerationKiaOGImage.png
Generation Kia 40.7595947, -73.1037188.