We had the pleasure of working with Albert this past weekend. He was amazing and helped us through the entire process! Albert was very personable and friendly!
In December I bought a pre owned SUV that was just brought in. Price was a little higher than I wanted but after sitting with me for about 4 hrs I guess they wanted to close this deal and 4 men sat with me making deals. I was offered a certification, new tires, free detailing, took my trade in, etc. The next month I brought it in for service for a brake pedal issue. They found nothing but I was advised I needed new tires. I said go ahead because I was promised them in the deal and I wont be paying. I was then informed that I did not need tires , it was a mistake. Really? Shady? I very nicely reminded them I was promised them but the woman in service said she was checking with her little device and she saw that they were all good tires, not new, just good. I didnt complain when they made me wait 3 days to pick up the car , even though it wasnt ever cleaned , filthy engine, dried leaves all under hood blocking air circulation, dirty outside. The tires were important and they were saying the service man was wrong, implying he was trying to trick me into purchasing tires. I was told he would be reprimanded for this. (right). Well i have been back there for the brake pedal, still finding no issue but this last time I was again told I need tires and they would not pass inspection. They have a new sales manager so they say they have to ask the owners, They never called me back. I call, no one is in to answer my questions. How can tires that were almost perfect according to the service manager now be bald enough to fail inspection in 4 1/.2 months? I stay home to care for my 90 yr old dad and hardly drive it except to local stores and doctors. Atlantic Automall offers new tires on all pre owned cars and its why I was promised them I bet. They would rather accuse that service guy of scamming instead of replacing bad tires and lying about their condition figuring I didnt know how to check. I am still working on it but I shouldnt need to beg and go on a wild goose chase, person to person ,all giving me the run around. I notice the place isnt bustling with customers but I am sure 4 tires wont brake them. Unfortunately , I trusted them when I picked up the car that the tires were new and they did what they were supposed inside and out . I hate to say that they see an older woman and take advantage but seems that way. Everyone acts like its not their decision when its the service manager and sales manager make the decision. I really dont care that old manager isnt there anymore, obviously someone is there that is qualified to make this easy decision, must have hired a new sales manager. For now I drive with bad tires until someone does the right thing.* updateI was finally offered 2 tires to replace the totally bald tires, the other 2 bad tires are still on the vehicle. They said I cant have 4 replacements.*****NEW POSITIVE REVIEWSo, I took my SUV to Generation Kia , yes, the place I complained about previously, for a broken door. Much to my surprise, many employees were new. I took another shot at trying to get the remaining 2 new tires I was originally promised at purchase, and also try to diagnose the brake pedal kick back nobody was able to fix before. I was given a loaner car so I didnt need to sit and wait all day, which I appreciated. In service I spoke to Anthony, one of the most pleasant people ever ! He was very personable and went out of his way to see the customer had a positive experience, which was totally opposite from my previous service visits. Be sure to see him in service. I could feel the change when I went in as opposed to when the other person was the "service adviser", a joke. I always felt anxious when I went there before. I am happy to say I DID get the 2 new tires, my door was fixed, and after 10 months of saying something is wrong with my brake pedal, that is also fixed! They really did improve a great deal. The customer service is 100%. Thank you , Anthony for all your help!
Had a great experience here overall. It's important to note I had a misunderstanding, some due to my fault and not thoroughly reading things, which I suggest everyone do, take your time, be thorough and enjoy the experience. I found the Kia I was looking for, for the price I was seeking. I stumbled upon it through a car website looking for used Sorrento's. My salesman Lou did good along with Ty in finance. As I said we had a hiccup but they stepped up to the plate immediately, they were accountable in my frustration which became irrational, but they fixed things with patience which is huge since many places now days would not care, generation did. I'm very grateful and it was a blessing to find this place and worth the drive from the Jersey shore area I live 3 hrs away.
Had such a great experience, fair price and they really work to help you get approved. The finance guy was so great. So many good advice and very comfortable price!
my wife and i were really pleased with our salesperson Eddie. he really worked with us and made us feel very comfortable. i was really impressed with his knowledge of engines, it was like i was talking to a mechanic. i will definitely tell any friends and family looking for a used car to see Eddie at Generation Kia
Anthony is the most polite and friendliest young man I have ever met in service., He is most accommodating and tries very hard to please and make you happy.
Pleasant experience nice staff and was 2k cheaper for a more comfortable vehicle. Will recommend to family and friends.
Recently my motor broke down and i needed a new engine. My Extended Warranty Company was being dismissive and giving me a run around towards me when i gave them a heads up for my situation in paying for the parts and labor to get the job done. There was no way in hell i could have afforded the parts and labor on my own with my salary. My only option was to cancel my warranty and junk the car and hope I don't carry over to much of my current loan into another auto loan for another car. The Service manager Vinny, and all the rest of the service staff did everything possible and beyond to prevent me from junking my car and burying myself in more debt. I owe these dedicated service guys a huge debt of gratitude. The got the warranty company to front the bill for all parts and labor.My car is driving smooth and fast. The only money out of pocket for me was the $150.00 deductible from the warranty company. I have no problems whatsoever and look forward to having my vehicle in there again, so I can enjoy some snacks and fresh coffee and I hear they got a Beauty Salon in there doing free haircuts, so if my fade needs some touching up i might just get a trim or clean up while i wait. Thanks to all the guys in the service department that pitched in to help getting my car back in working order and on the road. My confidence is restored with a big smile ear to ear.